RMA - News
CCE - Cash Concepts Europe GmbH has entered into a cooperation with ACTEMIUM Mechatronic GmbH / RS-Technik GmbH in order to optimize the service for the devices for money processing.
Banknote counting machines and coin counters:
ACTEMIUM / RS-Technik will take over all service work and repairs for our banknote and coin counters. Please continue to use the RMA form, the data will be transmitted to ACTEMIUM / RS-Technik. New address for sending in the devices: RS-Reparaturservice GbR / CCE - Service Center / Hermann-Laur-Strasse 3 / D-78253 Eigeltingen. Invoices are issued by ACTEMIUM Mechatronic GmbH.
Soon we will be able to offer you an optional on-site service (available only in Germany) through these companies, which saves time and money, especially with regard to the shipping of larger devices for all sides.
For problems with counterfeit detectors, please use the separate RMA form. These devices are replaced directly after testing by us. The replacement devices are so-called refurbished devices, demonstration devices and returns within the warranty period, which have been refurbished, updated and technically overhauled. The replacement within the warranty period is of course free of charge. For devices outside the warranty period, a replacement fee will be charged depending on the device type. Please continue to send these devices to: CCE - Cash Concepts Europe GmbH - von-Behring-Straße 6 A - 88131 Lindau.