RMA Processing


Dear Business Partner

To enable us to process your returns as quickly as possible, please select the appropriate one from the following three equipment groups. You will then be automatically directed to the correct RMA form. Please make sure that the correct address for the return is entered so that there are no delays due to forwarding and the associated additional costs. Many thanks. 


Please select the type of device you wish to register for repair.

 

Counterfeit Detector Banknote Counter Coin Counter and
Coin Sorter

 

Important information on sending in returns:

  • Please note the correct address for sending in the devices, you can see this in the RMA form as well as in the RMA confirmation email. 
  • Fill out the RMA form completely, the more precise and detailed the error information is, the faster you will receive your device back and reduce troubleshooting costs. 
  • Print out the RMA confirmation email and enclose it with the device so that we can assign your device to the process. 
  • Please do not stick or damage the original packaging of the product(s), this applies especially to returns of devices within the test period. 
  • For repair please return the devices including the power supply unit, please do not send in any other accessories. We are not liable for the loss of additional accessories returned!
  • Please make sure that the goods are packed carefully and shockproof. We assume no liability for transport damage.
  • Please send them freight paid (shipping at your expense) and sufficiently insured. 
  • The issued RMA number is only valid for the return of a device and does not automatically entitle you to receive a credit note.
Dear Business Partner To enable us to process your returns as quickly as possible, please select the appropriate one from the following three equipment groups. You will then be... read more »
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RMA Processing


Dear Business Partner

To enable us to process your returns as quickly as possible, please select the appropriate one from the following three equipment groups. You will then be automatically directed to the correct RMA form. Please make sure that the correct address for the return is entered so that there are no delays due to forwarding and the associated additional costs. Many thanks. 


Please select the type of device you wish to register for repair.

 

Counterfeit Detector Banknote Counter Coin Counter and
Coin Sorter

 

Important information on sending in returns:

  • Please note the correct address for sending in the devices, you can see this in the RMA form as well as in the RMA confirmation email. 
  • Fill out the RMA form completely, the more precise and detailed the error information is, the faster you will receive your device back and reduce troubleshooting costs. 
  • Print out the RMA confirmation email and enclose it with the device so that we can assign your device to the process. 
  • Please do not stick or damage the original packaging of the product(s), this applies especially to returns of devices within the test period. 
  • For repair please return the devices including the power supply unit, please do not send in any other accessories. We are not liable for the loss of additional accessories returned!
  • Please make sure that the goods are packed carefully and shockproof. We assume no liability for transport damage.
  • Please send them freight paid (shipping at your expense) and sufficiently insured. 
  • The issued RMA number is only valid for the return of a device and does not automatically entitle you to receive a credit note.
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