RMA Processing

Dear customers,

Please note that  we have entered into a corresponding cooperation with the technical service provider. All information can be found under RMA - News

In order to process equipment or material returned to us quickly and efficiently due to complaints or repairs, please follow the procedure below.

Note: In the case of return deliveries that are returned to us without an RMA number, there may be delays in processing or the acceptance of the parcel will be refused . Please note that a detailed error description makes the search for the cause much easier and keeps the costs low for you. Therefore, please indicate the exact error in the error description (e.g. error message on the display) and also whether the error occurs generally or only under certain conditions (e.g. error after update or error only occurs after 2 hours of operation).

Procedure of the RMA process

  1. Please select the RMA form that corresponds to your device type:
    Form 1: Money counter (banknote counter and coin counter)
    Form 2: Counterfeit detectors
    Please fill out the respective RMA form completely on our website. Only fully completed forms enable us to process your request efficiently

  2. After sending the form a copy will be sent to your registered email address

  3. Print out the form, enclose it with the shipment and write the RMA number clearly visible on the shipping carton. You will find the RMA number in the subject line as well as in the text of your confirmation email.

  4. Please note the correct delivery address for your return. This varies depending on the type of device.

  5. In the case of returns of money counting machines to our office address in Lindau or sending them in without stating the RMA number, acceptance will be refused. Please send money counting machines only to our Service Center in Eigeltingen.

    Delivery address for money counting machines:
    RS repair service GbR
    CCE - Service Center
    Hermann-Laur-Strasse 3
    D - 78253 Eigeltingen


    Delivery address for counterfeit detectors:
    CCE - Cash Concepts Europe GmbH
    - Service Detectors -
    von-Behring-Straße 6 A
    D - 88131 Lindau

RMA terms

  • Please do not stick or damage the original packaging of the goods!

  • For repair please return the devices including the power supply, please do not send in any other accessories. In case of loss of additional returned accessories, we assume no liability!

  • Please pay attention to a careful and shock-proof packaging of the goods. We are not liable for transport damages.

  • The issued RMA number is only valid for the return of a device and does not automatically entitle to a credit note.

  • Please send the goods within 5 working days after registration of the RMA freight paid (at your cost) and adequately insured to the following address:

    Delivery address for money counting machines:
    RS repair service GbR 
    CCE - Service Center 
    Hermann-Laur-Strasse 3 
    D - 78253 Eigeltingen

    Delivery address for counterfeit detectors:
    CCE - Cash Concepts Europe GmbH
    - Service Detectors -
    von-Behring-Straße 6 A
    D - 88131 Lindau

Dear customers, Please note that  we have entered into a corresponding cooperation with the technical service provider. All information can be found under RMA - News In order to process... read more »
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RMA Processing

Dear customers,

Please note that  we have entered into a corresponding cooperation with the technical service provider. All information can be found under RMA - News

In order to process equipment or material returned to us quickly and efficiently due to complaints or repairs, please follow the procedure below.

Note: In the case of return deliveries that are returned to us without an RMA number, there may be delays in processing or the acceptance of the parcel will be refused . Please note that a detailed error description makes the search for the cause much easier and keeps the costs low for you. Therefore, please indicate the exact error in the error description (e.g. error message on the display) and also whether the error occurs generally or only under certain conditions (e.g. error after update or error only occurs after 2 hours of operation).

Procedure of the RMA process

  1. Please select the RMA form that corresponds to your device type:
    Form 1: Money counter (banknote counter and coin counter)
    Form 2: Counterfeit detectors
    Please fill out the respective RMA form completely on our website. Only fully completed forms enable us to process your request efficiently

  2. After sending the form a copy will be sent to your registered email address

  3. Print out the form, enclose it with the shipment and write the RMA number clearly visible on the shipping carton. You will find the RMA number in the subject line as well as in the text of your confirmation email.

  4. Please note the correct delivery address for your return. This varies depending on the type of device.

  5. In the case of returns of money counting machines to our office address in Lindau or sending them in without stating the RMA number, acceptance will be refused. Please send money counting machines only to our Service Center in Eigeltingen.

    Delivery address for money counting machines:
    RS repair service GbR
    CCE - Service Center
    Hermann-Laur-Strasse 3
    D - 78253 Eigeltingen


    Delivery address for counterfeit detectors:
    CCE - Cash Concepts Europe GmbH
    - Service Detectors -
    von-Behring-Straße 6 A
    D - 88131 Lindau

RMA terms

  • Please do not stick or damage the original packaging of the goods!

  • For repair please return the devices including the power supply, please do not send in any other accessories. In case of loss of additional returned accessories, we assume no liability!

  • Please pay attention to a careful and shock-proof packaging of the goods. We are not liable for transport damages.

  • The issued RMA number is only valid for the return of a device and does not automatically entitle to a credit note.

  • Please send the goods within 5 working days after registration of the RMA freight paid (at your cost) and adequately insured to the following address:

    Delivery address for money counting machines:
    RS repair service GbR 
    CCE - Service Center 
    Hermann-Laur-Strasse 3 
    D - 78253 Eigeltingen

    Delivery address for counterfeit detectors:
    CCE - Cash Concepts Europe GmbH
    - Service Detectors -
    von-Behring-Straße 6 A
    D - 88131 Lindau

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