RMA Contact Form
please note the following instructions when using the form below:
- If you have any questions regarding returns that have already been sent in, please contact us by email at email@example.com or by phone +49 (0)8382 - 943 15 - 0, stating the RMA number.
- Please assign a separate RMA number for each device you send to us to ensure proper processing.
- Please submit the form at the bottom of the page and print the confirmation email and enclose it with the return.
- In this confirmation mail you will receive the correct address where the device must be sent free of charge, this may differ from previous submissions depending on the device type !
- Shipments without an RMA slip and an RMA number on the outside of the box, as well as equipment returned freight collect, will not be accepted.
- Please note the correct and complete company name and address when entering. All invoices and delivery documents are created based on your data. A subsequent change of the documents - including the invoice - is not possible. We ask for your understanding.